Delivery & Shipment Policy
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What is your delivery/shipment policy?
- We will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
FAQ
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How can I book an activity?
Simply search for your preferred attraction and then select the date as well as the type of ticket that you want to book.
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How do I know if my booking is confirmed?
You should receive an email confirmation stating that your booking was confirmed.
**If you encounter an error upon booking, the 1st thing to check is if a payment has been processed on your selected payment method. If there was a payment processed, you may reach out to our Customer Service team through WhatsApp using this number: +971 50 336 9944 or send an email to support@ticketstodo.com so we can confirm if your order was successfully processed or not.
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How long will I have to wait to receive my order?
Estimated turn around time to receive your order is 30 mins.
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What payment methods are accepted?
We accept payments online using Visa and MasterCard credit/debit card in AED and USD
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Is VAT included in the ticket price?
VAT is charged separately from the ticket price.
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Which currencies are accepted?
TicketsToDo displays activity prices in a number of currencies including AED, USD, EUR, GBP and more. However, all displayed currencies will be charged in AED.
Refund & Cancellation
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Can I get a refund?
Unless otherwise stated in the Ticket Supplier's published terms & conditions, tickets are non-refundable except in circumstances such as a cancelled event